Last updated: 01-06-2024
At Kenil Global, we strive to provide the highest level of customer satisfaction through our website development, mobile app development, software development, and digital marketing services. However, if you are not satisfied with our services or need to request a refund, please review our Return and Refund Policy below.
1. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- Service Not Delivered: If the service you purchased was not delivered or provided as agreed.
- Project Cancellations: If a project is canceled by mutual agreement before any substantial work has been completed, you may be eligible for a partial refund.
- Service Not as Described: If the service provided does not match what was agreed upon in the contract or terms of service.
2. Refund Process
If you believe you are eligible for a refund, please follow the steps below:
- Contact Us: Reach out to us at care@kenilglobal.com within 14 days of the service delivery date to request a refund. Please provide details of the issue, the service you purchased, and any relevant documentation (such as an invoice or contract).
- Evaluation: We will evaluate your request and respond within 7 business days. Our team may contact you for further information if required.
- Resolution: If your request is approved, we will process your refund. Refunds will be issued to the original payment method used for the transaction.
3. Non-Refundable Services
Please note that the following services are non-refundable:
- Custom development work (website, app, or software) that has already been initiated or completed.
- Digital marketing services that have already been rendered (such as advertising, SEO, or content creation).
- Subscription-based services where the subscription period has commenced.
4. Partial Refunds
In certain cases, partial refunds may be offered for services that are canceled partway through completion. The amount refunded will depend on the amount of work already completed, and any associated costs.
5. Late or Missing Refunds
If you haven’t received a refund after our confirmation:
- First, check with your bank or credit card provider, as it may take some time for the refund to be processed.
- If you still have not received your refund after contacting your bank, please contact us at care@kenilglobal.com, and we will assist you.
6. Cancellations
- Service Cancellations: If you wish to cancel a service that has not yet been started, please contact us at care@kenilglobal.com. Cancellations may be subject to an administrative fee, depending on the nature of the service.
- Project Cancellations: For larger projects (e.g., website or app development), cancellation terms will be outlined in the project contract or agreement.
7. Modifications to This Policy
Kenil Global reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with the updated date, and it is your responsibility to review these terms periodically.
8. Contact Information
For any inquiries regarding refunds or cancellations, please contact us:
- Email: care@kenilglobal.com
- Phone: +91 762783968
- Address: 52/205, VT-Road, Mansarover, Jaipur, Rajasthan 302020, Bharat