Shipping & Refund Policy

1. Delivery and "Shipping" Policy

Because our products are purely digital, "shipping" refers to the provisioning of access to our services.

• Access Provisioning: Upon successful registration and completion of our mandatory KYB (Know Your Business) verification, API keys and dashboard access are provisioned to the registered email address and user account.
• Delivery Timeline: Access is generally granted instantly upon KYB approval. Wallet top-ups and balance credits are reflected in real-time or within a maximum of 2-4 business hours depending on the banking network.
• No Physical Delivery: No physical documents, hardware, or software CDs will be shipped to your postal address.

2. Pricing and Billing Model

Our APIs operate primarily on a prepaid wallet system or a customized post-paid billing cycle for enterprise clients. Charges are deducted on a "per-hit" or "per-transaction" basis as explicitly stated in our pricing agreements. By using our APIs, you agree to the deduction of these charges for every successful API request or verified transaction.

3. Refund Policy

Given the nature of real-time digital intelligence and data retrieval, our refund policy is strictly defined as follows:

• Consumed API Calls: No refunds will be provided for successfully executed API requests where data or verification status was delivered.
• Technical Failures: In the rare event of a system failure on our end (e.g., API times out but balance is deducted, or upstream government servers are down), the deducted amount for that specific failed transaction will be automatically credited back to your KenilGlobal wallet within 24 to 48 hours.
• Unused Wallet Balance: If an authorized client wishes to terminate their relationship with KenilGlobal, they may request a refund of their remaining unused prepaid wallet balance. Refunds for unused balances will be processed to the original source of payment within 7-14 business days, subject to a standard processing fee and standard bank timelines.

4. Cancellation Policy

Clients may cancel their account and terminate API access at any time by contacting our support team. Upon cancellation, all API keys will be immediately revoked to ensure security. Any pending post-paid invoices must be cleared within 7 days of cancellation. We reserve the right to cancel or suspend accounts immediately without prior notice if we detect a breach of our Terms of Service, illegal activities, or unauthorized data scraping.

5. Dispute Resolution

If you notice a discrepancy in your billing or wallet deductions, you must raise a dispute ticket with our support team within 7 days of the transaction. We will investigate the technical logs and provide a resolution or refund (if applicable) within 3-5 business days.

6. Contact for Billing & Refunds

For any inquiries regarding wallet balances, invoice discrepancies, or refund requests, please contact our billing department: