Shipping, Cancellation & Refund Policy

1. Scope and Applicability of Commercial Terms

This comprehensive Shipping, Cancellation, and Refund Policy constitutes a legally binding commercial agreement between KENILGLOBAL TECH (OPC) PRIVATE LIMITED ("KenilGlobal," "we," "our," or "us") and the registered enterprise client, corporate entity, financial institution, or law enforcement agency ("Client," "you," or "your") accessing our infrastructure. By initiating a wallet top-up, executing a post-paid contractual agreement, or transmitting an HTTP request to any of our production API endpoints, you unequivocally acknowledge that you have read, comprehensively understood, and agreed to be strictly bound by the commercial stipulations detailed within this document.

Because our infrastructure relies on complex real-time integrations with external banking networks, state-sponsored nodal databases, and telecommunication registries, our billing mechanisms are engineered to account for upstream latency, third-party downtimes, and granular micro-transactional accuracy. This policy exists to provide absolute transparency regarding how your financial assets are managed, depleted, and—in specific, rigorously defined circumstances—refunded within our digital ecosystem. It is intended to govern the relationship between KenilGlobal and its commercial partners to ensure that all financial interactions are transparent, predictable, and compliant with the prevailing standards of the Indian fintech industry.

2. Digital Delivery, "Shipping," and Access Provisioning Protocol

Due to the intangible, instantaneous nature of our product offerings, traditional shipping policies are technically inapplicable. Instead, KenilGlobal utilizes a strict Digital Delivery and Access Provisioning Protocol to ensure that services are rendered securely, swiftly, and exclusively to authorized personnel. The lifecycle of our digital delivery is defined by the following non-negotiable parameters:

• Absence of Physical Logistics: At no point will KenilGlobal dispatch physical documentation, magnetic storage media, optical discs, hardware tokens, or any other tangible goods to your registered corporate or postal address. All service fulfillment is entirely virtual, cloud-based, and executed via secure cryptographic handshakes.
• The KYB Prerequisite to Delivery: Digital delivery is not instantaneous upon simple account creation. Given the sensitive nature of our forensic and verification tools, access provisioning is strictly gated behind our Know Your Business (KYB) compliance framework. Delivery of API keys and production access is legally suspended until our compliance officers have successfully verified your corporate identity, operational legitimacy, and intended use-case.
• Instantaneous Provisioning Post-Verification: Once the KYB protocol is successfully cleared and the initial commercial invoice is settled, the delivery of your digital assets (including Administrative Dashboard access, cryptographic Bearer Tokens, API endpoint documentation, and initial wallet credits) is executed almost instantaneously via automated email delivery and secure dashboard injection.
• Wallet Top-Up Fulfillment Timelines: When an enterprise client initiates a prepaid wallet top-up via our integrated payment gateways, the digital credits are typically reflected in the KenilGlobal console in real-time. However, in the event of banking network latency, NEFT/RTGS batch processing delays, or payment gateway reconciliation holds, the digital delivery of wallet credits may take between 2 to 4 business hours to reflect in the active balance.
• Confirmation of Delivery: The successful login of the primary administrative account to the KenilGlobal console, combined with the successful generation of a production API key, serves as the definitive, legally binding proof that digital delivery has been successfully fulfilled by KenilGlobal.

3. Commercial Pricing Architecture and Billing Models

To accommodate the diverse operational requirements of our client base—ranging from agile fintech startups to massive banking conglomerates—KenilGlobal operates on two distinct, highly granular billing architectures. Your specific billing model dictates how funds are managed, deducted, and reconciled.

Model A: The Prepaid Wallet System (Pay-As-You-Go): Under this model, clients deposit fiat currency into their virtual KenilGlobal wallet. Each time a successful API request is executed (e.g., a PAN verification, a vehicle RC check, or a cyber threat analysis query), the pre-agreed micro-transaction cost is instantaneously deducted from the wallet's liquid balance. If the wallet balance falls below the cost of a single API call, the system will automatically block further outgoing queries and return an HTTP 402 Payment Required status code until the wallet is replenished. This model ensures zero debt accumulation for the client.

Model B: Post-Paid Enterprise Invoicing: Reserved exclusively for high-volume, highly vetted enterprise partners and government agencies, this model permits the execution of API queries on credit. KenilGlobal’s internal chronometers and logging servers meticulously track the volume of successful API hits over a designated 30-day billing cycle. At the culmination of the cycle, a consolidated, GST-compliant invoice is generated and transmitted to the client’s accounts payable department. The client is legally obligated to settle this invoice within the strict Net-15 or Net-30 terms defined in their bespoke Master Service Agreement (MSA). Failure to remit payment within the stipulated timeframe will result in immediate API throttling, subsequent account suspension, and the application of compounded late-payment interest penalties.

4. Strict Refund Policy and Automated Reconciliation

The core of KenilGlobal’s business involves querying massive, often state-controlled, external databases to return verified intelligence in milliseconds. Because we incur infrastructural and third-party costs the exact moment an API call is initiated, our refund policy is aggressively strict and heavily dependent on the specific HTTP status code and payload returned by our servers.

• Absolutely Non-Refundable Scenarios (Successful Hits): If an API call is successfully executed and our servers return an HTTP 200 OK status code along with the requested data payload (or an accurate indication that the requested record does not exist in the master database), the micro-transaction cost is fully depleted and is unconditionally non-refundable. You are paying for the execution of the search, not necessarily the presence of the data. If a client queries a fabricated Aadhaar number and our system accurately reports that the number is invalid, the API call was successful, our systemic duty was fulfilled, and the deduction stands.
• Automated Reversals for Technical Failures: We recognize that digital infrastructure is occasionally subject to upstream instability. If an API request fails due to a demonstrable error on KenilGlobal’s internal servers (e.g., returning an HTTP 500 Internal Server Error), or if the upstream government/nodal database experiences a total outage resulting in a timeout, our automated reconciliation engine will detect the failure. In these specific instances, if the wallet balance was prematurely deducted, the exact amount will be automatically credited back to your KenilGlobal wallet without the need for manual intervention, typically within 24 to 48 hours of the failed transaction.
• Client-Side Errors and Malformed Queries: No refunds or wallet reversals will be issued for API calls that fail due to client-side negligence. This includes, but is not limited to, sending malformed JSON payloads, triggering HTTP 400 Bad Request errors, submitting unauthorized credentials resulting in HTTP 401 Unauthorized errors, or aggressively exceeding assigned rate limits leading to HTTP 429 Too Many Requests penalties. The computational cost of rejecting malformed traffic is borne by our servers; thus, standard deduction policies may apply to aggressive bot traffic.
• Liquidation of Unused Wallet Balances: If a client in good legal standing wishes to permanently cease operations with KenilGlobal and terminate their account, they retain the right to request a full liquidation and refund of their remaining, unconsumed prepaid wallet balance. Such requests must be submitted in writing. Upon verification, the remaining fiat balance will be refunded back to the original source of funding. This process mandates a thorough financial audit to prevent money laundering and typically requires 10 to 15 business days to clear the banking channels. A standard administrative processing fee of 3% to 5% may be deducted from the final liquidated amount to cover payment gateway reversal charges.

5. Taxation, Statutory Deductions, and Compliance

As a corporate entity registered under the Companies Act, 2013, KenilGlobal Tech strictly adheres to the taxation laws of the Republic of India. All commercial transactions, wallet top-ups, and post-paid invoices are subject to mandatory statutory deductions and tax levies.

Goods and Services Tax (GST): All pricing listed is exclusive of GST unless stated otherwise. A standard GST rate of 18% will be levied on all invoice amounts and wallet top-ups. Clients must provide a valid GSTIN during onboarding to claim Input Tax Credit (ITC). KenilGlobal assumes no liability for a client's inability to claim ITC due to the submission of incorrect or unregistered GSTIN details.

Tax Deducted at Source (TDS): For corporate clients mandated by the Income Tax Act, 1961 to deduct TDS, the deduction must be communicated to our billing department prior to remittance. Clients are legally obligated to issue valid TDS certificates (Form 16A) on a quarterly basis. Wallet balances will only be credited with the exact liquid fiat amount received in our corporate bank accounts.

6. Account Cancellation and Service Termination Workflows

The relationship between KenilGlobal and its enterprise clients is built on mutual operational trust. However, either party reserves the right to sever this digital relationship under specific protocols.

• Voluntary Client Cancellation: A client may voluntarily cancel their account and terminate all API access at any time by submitting a formal termination notice from the registered administrative email address. Upon receipt, KenilGlobal will execute an immediate cryptographic revocation of all active API keys and Bearer tokens. The client is strictly obligated to clear any pending post-paid invoices within 7 business days.
• Involuntary Termination (Breach of Contract): We reserve the absolute right to instantly suspend or permanently terminate an account without prior notice if we detect a material breach of our Terms of Service. Triggers for involuntary termination include aggressive data scraping, attempting to reverse-engineer our proprietary algorithms, unauthorized surveillance, or failing to secure verifiable end-user consent as required by the DPDP Act 2023.
• Post-Termination Data Management: Upon the successful cancellation of an account, all persistent corporate data, historical billing logs, and configuration files will be queued for our cryptographic eradication protocol. Clients must export any necessary financial invoices or API usage logs prior to initiating a cancellation request, as dashboard access will be permanently destroyed.

7. Dispute Resolution, Arbitration, and Chargeback Prohibitions

In the highly complex environment of automated micro-transactions, discrepancies may occasionally arise. KenilGlobal handles all billing disputes with strict reliance on immutable server logs. If a client believes that their wallet was incorrectly deducted, they must raise a formal dispute ticket via our support portal within seven (7) calendar days of the disputed transaction. The ticket must include the specific API `task_id`, the precise timestamp of the execution, and the payload request headers. Our engineering and billing teams will cross-reference the claim against our internal server logs. The data contained within KenilGlobal’s internal server logs shall serve as the final, absolute, and legally binding authority in resolving any billing discrepancy.

Strict Prohibition on Chargebacks: Clients are strictly prohibited from initiating unauthorized chargebacks or payment disputes directly through their banking institution without first exhausting KenilGlobal’s internal dispute resolution mechanism. Initiating a fraudulent chargeback is considered a severe breach of contract, resulting in immediate account suspension, asset freezing, and potential civil litigation.

8. Force Majeure, SLA, and Uptime Mandates

While KenilGlobal engineers its systems for 99.99% high availability, utilizing redundant cloud architectures and load balancers, absolute perfection is impossible. We shall not be held liable, nor shall we be obligated to issue refunds for any failure or delay in performance resulting from Force Majeure. Force Majeure events include Acts of God, sovereign state actions, acts of cyber-terrorism, massive DDoS attacks, catastrophic failures of backbone ISPs, or the unannounced downtime/failure of the external government and nodal databases upon which our verification APIs rely (e.g., UIDAI, NSDL, VAHAN). If the source database is offline, our API cannot return data, and this downtime is entirely exempt from any Service Level Agreement (SLA) penalty calculations or refund demands.

9. Modifications to Commercial Policies and Pricing

The costs associated with deep-tech infrastructure, cloud computing, and third-party nodal agency access are subject to macroeconomic fluctuations. Consequently, KenilGlobal reserves the unilateral right to update, modify, increase, or structurally alter our API pricing matrices, wallet top-up structures, and the terms of this Refund and Cancellation Policy at any time. Significant changes will be communicated via the registered administrative email address at least fourteen (14) days prior to the effective date. Continued utilization of our APIs or infrastructure constitutes the client’s explicit, legally binding acceptance of the newly revised commercial terms.

10. Contact for Commercial Escalations

Clear lines of communication are vital for commercial trust. For any inquiries regarding prepaid wallet balances, post-paid invoice discrepancies, requests for manual account cancellation, or the initiation of a formal refund protocol, clients are directed to utilize the following official communication channels.

Document Classification: PUBLIC | Corporate Entity: KENILGLOBAL TECH (OPC) PRIVATE LIMITED.
This document is an electronic record generated by a computer system and does not require any physical or digital signatures.